Bright Empire

The best limousine company with professional drivers proudly serving NYC and the TRI state area for decades

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Frequently Asked Questions

There are two options for meeting your driver at the airport (specified at time of reservation):

1. Express Airport pick-up:

The chauffeur will pick you up outside the terminal instead of parking and meeting you inside. This is done primarily at terminals where there is no parking. Express pick-ups are perfect for clients who prefer a quicker exit from the airport and by avoiding parking fees, is more cost effective. The proper procedure for an express pick-up is as follows:

  • When you have secured your luggage and are ready to be picked up and if you didn’t get in touch with your driver already by this time, please call the office and inform the dispatcher of your terminal number or airport location (door number/pickup area number).
  • Our dispatcher will then notify the chauffeur, who will be waiting in the limousine holding lot, to pull up to a terminal door or passenger pickup area. Our dispatcher will inform you of the type of vehicle to assist you with identifying it as it arrives at the terminal.
2. Meet and Greet Airport pick-up:

Our chauffeur will park his vehicle and meet you inside of the airport terminal. He will be holding a personalized name sign so that he is easily identifiable.

  • Domestic Flights – Passengers will meet the chauffeur inside the terminal in the baggage claim area.
  • International Flights – Passengers will meet the chauffeur inside the terminal outside of Customs.

At BRIGHT EMPIRE, we can provide unscheduled airport pickups. Kindly get in touch with us once you have landed to check our availability. If you would like to ensure availability, we recommend that you book a car 12 hours in advance. It takes approximately 5-10 minutes for the driver to pull up to your terminal.

As a courtesy to our customers, we have clear instructions to all of our drivers to contact the customers when they are on location (usually before the pickup time by 10 to 20 minutes).

If for any reason you do not see your chauffeur, simply contact our office at (646) 750-7006. Our dispatch team is always aware of where your vehicle is and is on duty 24/7 to help you with any concern

If you make a reservation for a sedan you are eligible to take up four passengers with three standard size pieces of luggage.For Mini SUV you can bring up to 5 passengers with 5 mid size luggage. However, in SUVs, you can take up to 6 passengers with six standard size pieces of luggage.

We charge 15% gratuity for every ride.

No, we are open 24 hours a day 7 days a week 365 days a year.

Yes. We provide car seats for infants, toddlers and booster seats for additional fees.

We always recommend that you are at the Airport at least 1.5 hours before your Domestic Flight departure time and at least 2.5 to 3 hours before your International flight departure time. We recommend time of pick up keeping this in mind along with traffic patterns and expected weather. We do not take responsibility for booking time since that is left to the client's discretion, but we will always suggest an accurate time based on our knowledge.

Yes, we track all flights and will dispatch the driver accordingly

Yes, unless there is any wait time or extra stops or you changed the pickup/drop off address of your reservation. We have no hidden fees.